If I had more time, I would have written a shorter letter – Mark Twain. Brevity, using precise, concise words in communication, is key to Leadership. Brevity helps Leaders communicate effectively, with clarity, saying truly what needs to be said; And demonstrates their respect for those around and their time. Am I practicing brevity? #ceo …

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While giving (or receiving) feedback, the emphasis is on the past. It has its benefits, shortcomings. When we practice Feed-forward, the focus shifts to the future – to forward-looking, future-oriented solutions. For example, from providing critical feedback on the way a Customer was handled, to Feed-forward, providing suggestions and encouragement on handling Customers going forward. …

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Pausing helps you refrain from making a permanent decision based on a temporary emotion – Justin Bariso. Pause – taking a moment to stop and think before you speak or act. It’s simple, yet difficult. As a leader am I taking advantage of this highly effective tool?


If I’d had more time, I would have written you a shorter letter – Mark Twain. Brevity – being concise, precise, succinct – makes communication crisp and effective. As a leader can I practice brevity, so that people get easily, clearly, what am trying to communicate?


Research shows when we express our thoughts as ‘what we want more of’ in place of ‘what we want less of’, they garner more power, positive energy and support – And outcomes change! For eg: Using ‘I want accuracy’, in place of ‘I don’t want mistakes’. Expressions, the vocabulary that I use in daily life …

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3 Caveats

People with high levels of Emotional Intelligence (EI) are known to use these 3 caveats before they say anything, in their conversations: – Does this need to be said? – Does this need to be said by me? – Does this need to be said by me now? Immensely powerful; Can I follow them in …

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Language and vocabulary that we use makes a difference. A significant one at that. Positive language that I employ results in positive mind-set (inside), leads to positive difference (outside) – for example ‘Stop making mistakes’ to ‘Be more accurate’; ‘Don’t be lethargic’ to ‘Feel more energetic’. It’s also shifting our focus from ‘what I need …

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