Communication

Brevity

Brevity enhances one’s Leadership Presence. Using precise, concise language in speech and writing, significantly improves clarity, articulation, and effectiveness. Mark Twain once said ‘If I had more time, I would have written a shorter letter’. Brevity is a leadership priority, as it not only makes the communication impactful, but also demonstrates respect for others, and […]

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Listening

Great Leaders are good listeners. Listening has always been an important constituent of good leadership. It continues to play a significant role in enhancing one’s leadership presence, and thereby the leadership impact. Leaders who listen find themselves closer to the realities. They tend to see things as they are, than what they think they are.

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Listening

Most people have a marked preference for speaking over listening – Jonny Thomson. A leader needs to listen. It enhances one’s leadership presence significantly. It works at all levels. Interestingly, researchers analysed more than 25,000 sales calls and found salespeople made the most sales when they spoke 43% of the time, and the customer spoke

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Brevity

If I had more time, I would have written a shorter letter – Mark Twain. Brevity, using precise, concise words in communication, is key to Leadership. Brevity helps Leaders communicate effectively, with clarity, saying truly what needs to be said; And demonstrates their respect for those around and their time. Am I practicing brevity? #ceo

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Feed-forward

While giving (or receiving) feedback, the emphasis is on the past. It has its benefits, shortcomings. When we practice Feed-forward, the focus shifts to the future – to forward-looking, future-oriented solutions. For example, from providing critical feedback on the way a Customer was handled, to Feed-forward, providing suggestions and encouragement on handling Customers going forward.

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Pause

Pausing helps you refrain from making a permanent decision based on a temporary emotion – Justin Bariso. Pause – taking a moment to stop and think before you speak or act. It’s simple, yet difficult. As a leader am I taking advantage of this highly effective tool?

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