Feed-forward

While giving (or receiving) feedback, the emphasis is on the past. It has its benefits, shortcomings.

When we practice Feed-forward, the focus shifts to the future – to forward-looking, future-oriented solutions. For example, from providing critical feedback on the way a Customer was handled, to Feed-forward, providing suggestions and encouragement on handling Customers going forward.

Feed-forward enhances leadership presence. Can we practice consciously?

(Feed-forward : Marshall Goldsmith)

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