Albert Mehrabian (psychology professor at UCLA) says when we interact with people, we are perceived by others in three ways: 55 percent visually (our body language) 38 percent vocally (our tone of voice) 7 percent verbally (the spoken words) A massive 93% of perception happens outside of words! Could we use this finding in a […]
Research shows when we express our thoughts as ‘what we want more of’ in place of ‘what we want less of’, they garner more power, positive energy and support – And outcomes change! For eg: Using ‘I want accuracy’, in place of ‘I don’t want mistakes’. Expressions, the vocabulary that I use in daily life
People with high levels of Emotional Intelligence (EI) are known to use these 3 caveats before they say anything, in their conversations: – Does this need to be said? – Does this need to be said by me? – Does this need to be said by me now? Immensely powerful; Can I follow them in
Language and vocabulary that we use makes a difference. A significant one at that. Positive language that I employ results in positive mind-set (inside), leads to positive difference (outside) – for example ‘Stop making mistakes’ to ‘Be more accurate’; ‘Don’t be lethargic’ to ‘Feel more energetic’. It’s also shifting our focus from ‘what I need
Receiving and responding to a feedback / feed-forward determines how willing others will be in providing them. Feedbacks / feed-forwards provide critical inputs when received in an open way – we need to be watchful over our defensive behaviours, sense of denial to benefit from them. How open could I be in receiving them, in
Receiving Feedback Read More »
‘I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant’ – Robert McCloskey. Communication is also what the other understands – in addition to what one communicates. How often do we make sure that we communicate (exactly) what
Feedback is the breakfast of Champions – Ken Blanchard. Feedback helps. It is nourishing. Also, feedback need not be accumulated (over time) and offered all-at-once! Frequency matters – like breakfast (everyday). How often do we receive? How often do we give?
Feedback – A powerful tool influencing performances. Has the ability to peak the performance, or to spoil it! What we say matters. How we say matters. And when we say matters.. Awareness – helps..
Feedback is often viewed through a frame of judgment: Good and bad, Right and wrong – Both by the giver and the receiver. Emphasis shifts to person, than action. These frames lead one to be defensive with own view. If feedback could be offered and received with openness, it becomes part of learning.. Opens up
We find it tough to receive feedback that we don’t agree with. One of the ways to deal with it is not to take them personally – easily said than done. Need to transcend this, to become a leader. Once tuned to receive the feedbacks, the kind of freedom that one enjoys, the broadening of